One Call Systems International

Starting the Process

Each year, 811 centers process approximately 35 million underground utility locate requests in the United States, making them the first step in the damage prevention process. These organizations are much more than ticket processing centers; their staffs create and execute training and educational programs and implement new technologies that make the 811 process more efficient for all stakeholders.

The OCSI Committee is made up of 811 representatives as well as CGA stakeholders who participate in the 811 process. The committee enhances damage prevention efforts by serving as subject matter experts for 811 processes; providing statistical support for CGA programs; and acting as a link between national and local damage prevention efforts.

Organized as the One Call Systems International (OCSI) Committee in CGA, OCSI offers a forum for 811 system employees and board members to discuss trends from the other CGA committees on a local level. OCSI began as a sub-committee of the American Public Works Association in 1985 and elected to join CGA as a committee in 2003.

One Call Centers collect center statistics and state information through a data collection tool.


811 Center Information and Statistics - Data Collection

OCSI collects center profile information, state law/provision details, and annual center statistics through the OCSI data collection tool.

Each 811 center is assigned an account within the OCSI data collection tool. The primary contact or "center administrator" is provided with unique log in details and is responsible for submitting annual updates and center statistics.